We are committed to ensuring the quality of your purchase; we stand behind everything that we sell and warrant that all items will be free from any manufacturing defects. We will repair and maintain your jewelry for a lifetime.

Our jewelry is manufactured using the highest quality materials and is inspected before shipment. Our lifetime warranty offers free prong tightening, re-polishing, rhodium plating, and cleaning services. To take advantage of these services, you can either mail your jewelry to our offices or take it to a qualifying Jared service center to receive complimentary jewelry maintenance and repairs. Click here to learn more information and find a location near you.

If there is ever a problem with your jewelry or you need other services that are not covered under our lifetime warranty, your jewelry can be mailed back to our office for evaluation*. Once inspected, should charges apply, you will be notified before any work is done to service your jewelry.

Don't hesitate to contact us if you have any questions or would like to return your item(s) to take advantage of our free lifetime warranty or request additional repair work needed to service your Charisma Loyal jewelry. *To send us your ring, U.S. customers may purchase a fully insured shipping label for $30. We will ship your item back to you free of charge. International customers will be subject to return shipping costs applicable to their order.

Wherever you are, we will dispatch your item to you free of charge and fully insured by us until the item has reached your address.

Unlike some of our competitors, for 30 days after receiving your item, if you are not satisfied for any reason, we will refund you your money, no questions asked.