Terms & Conditions

Charisma Loyal provides this Site as a valuable resource for diamond shopping and a retail location for certified loose diamonds and fine jewelry. These are the terms of use for our website for orders shipping to addresses in the United Kingdom, Austria, Bulgaria, the Czech Republic, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and Switzerland.

  • Product Availability
  • Payment information
  • Sales and Price Reductions
  • International Shipments
  • Value Added Tax (VAT)
  • Payment Methods
  • Delivery Insurance
  • Alternate Shipping Address
  • Diamond Certificates
  • Order Cancellation & Return Policy
  • Comparison of Purchasing
  • Information on Our Website
  • Policy on Conflict Diamonds
  • Privacy Policy
  • Legal notice
  • Applicable Law and Venue
  • Third-party content
  • Submissions
  • Product Reviews and User Content
  • SMS Terms and Conditions

Please contact one of our Charisma Loyal diamond and jewelry experts at service@charismaloyal.com or dial 0049 ...... If you have any questions.

Please read these terms and conditions ("Terms and Conditions") carefully. Using this website, you agree to be bound by the Terms and Conditions described below. If you do not agree to all of these terms, please do not use this website or make any purchase from it

These Terms and Conditions govern your use of, and any purchase from, the Charisma Loyal website and constitute an agreement between you and Charisma Loyal. Charisma Loyal reserves the right, at its sole discretion, to change, modify, add or remove portions of these terms of use. Any changes or modifications will be effective immediately upon posting the revisions on this Site. Continued use of this Site following the posting of its changes or modifications will constitute your acceptance of such changes or modifications. Therefore, you should frequently review these Terms and Conditions and any other applicable policies from time to time to understand the terms and conditions that apply to your use of this Site. If you do not agree to the amended terms, you must stop using this Site.

Product availability and pricing

You may choose to view pricing and complete your order in any one of the following currencies: the British pound, Euro, Bulgarian lev, Czech koruna, Danish krone, Hungarian forint, Norwegian krone, Polish zloty, Romanian lev,,, Swedish krona, or Swiss franc.

On occasion, you may be able to place a product in your shopping cart and submit your order for processing. Still, your order is subsequently canceled due to the unavailability of the product. You acknowledge that products may sell quickly, and there may be a short period after an order has been submitted, but where the product is no longer available. You agree that we may cancel your order after you have received an Order Confirmation without penalty

You may receive a Shipping Confirmation from us on infrequent occasions, but the product is no longer available in our third-party fulfillment provider's inventory. You agree that we may rescind our acceptance and cancel your order without penalty if we cannot ship the product you ordered due to unavailability.

If you're interested in a piece of jewelry currently on backorder, call us, and we can tell you when the item will be back in stock. Sometimes with the volume of orders we receive, an item may go out of stock before posting a notification on the Site. If this happens, we will contact you directly to discuss possible options.


Data, including prices, may be inaccurately displayed on our Site due to system or literal errors. While we make every attempt to avoid these errors, they may occur. We reserve the right to correct any errors, and we do not honor inaccurate or erroneous prices. Suppose a product's listed price is lower than its actual price. In that case, we will, at our discretion, either contact you for instructions before shipping the product or cancel the order and notify you of such cancellation. Finally, the order has shipped by Charisma Loyal. You agree to return the product or pay the difference between the actual and charged prices. Our prices are also subject to change without notice. We apologize for any inconvenience that this may cause. If you have any questions, please do not hesitate to contact one of our diamond and jewelry experts at service@charismaloyal.com or 0049 ...

We do not negotiate prices on our products, and all our prices are final.

Payment information

After you have selected your jewelry and provided shipping information, you will see a prompt for your payment details, such as your credit card information and any promotional codes or gift cards you may have. By entering your payment information and submitting your order, you authorize us and our third-party payment processors to charge the order's amount to your selected payment method.

Sales and Price Reductions

At Charisma Loyal, we always offer the best value by providing the lowest possible price. We do not negotiate prices on our products, and all of our prices are final.

International Shipments

Charisma Loyal purchases made through our European Website may ship to addresses in the United Kingdom, Austria, Bulgaria, Cyprus, the Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and Switzerland

We are proud to ship to customers in additional countries around the globe. View our International Shipping page for a complete list of countries.

Value Added Tax (VAT)

Value-added tax (VAT) will apply to all orders placed in Germany. A website where applicable. The VAT amount is calculated based on the shipping destination of your order. Please note that this charge will appear in the shopping basket after entering a shipping destination. For the rates that will be applied, please see the glossary.

The UK VAT Retail Export Scheme allows the VAT amount to be reimbursed to customers when purchasing goods in the EU and exporting them outside the EU. However, orders from Charisma Loyal are ineligible for the VAT Retail Export Scheme because Charisma Loyal is an internet-based mail-order company and is ineligible to participate.

Payment Methods

For your convenience, we offer the following payment methods:

  • Credit cards: Use your Visa, MasterCard, or American Express credit card
  • Arrange payment through your bank and receive a 1.5% discount.
  • We do not sell or accept gift certificates on our UK website.
Delivery Insurance

All shipments are fully insured. That means that your order is always shipped risk-free.

For added security, a signature may require upon delivery of your Charisma Loyal orders. Please make arrangements for someone to be available at the shipping destination to sign for receipt.

Alternate Shipping Addresses

We can ship your order to an address other than your billing address if you prefer. As a security precaution, we require that your alternate shipping address is on file with your credit card company. This step helps protect you from fraudulent charges to your credit card.

Diamond Certificates

When you order a loose diamond or custom-built jewelry, we ship it to you with the accompanying diamond grading report (also called a diamond certificate). These grading reports are detailed documents created by diamond grading experts at one of two highly-respected diamond laboratories, making it expensive to replace a diamond grading report. Because of this, we require each diamond grading report to be included with each returned diamond.

You will charge a replacement fee if you do not include both the diamond grading report and appraisal with your return.

Order Cancellation & Return Policy

Charisma Loylal offers customers 30 days from when their order is dispatched to cancel or return their order. Call a diamond and jewelry consultant at 0049 ... for a return authorization code and instructions if you wish to cancel or return your purchase. Read more about our 30-Day Returns Policy.

Note that once your item has shipped, your order cancellation will take effect after a) it is returned to Charisma Loyal, and b) our Quality Assurance analyzes your diamond and verifies that it is in its original condition.

Comparison of Purchasing

To keep our prices low, we do not allow comparison purchasing. Comparison purchasing is buying several of the same items, keeping the one you like best, and then returning the remainder. This undue restocking causes inventory overhead and can be very costly. To confirm the quality of a diamond, please call one of our diamond and jewelry experts at 0049 ... and we would be happy to help you make your choice.

Information on Our Website

At Charisma Loyal, we attempt to ensure that our online catalog is as accurate and complete. To allow you to view products in great detail, some products may appear larger or smaller than their actual size in our photographs. Since every computer monitor is set differently, color and size may vary slightly.

Policy on Conflict Diamonds

At Charisma Loyal, we only purchase diamonds through the largest and most respected suppliers. They, like us, proudly adhere to and enforce the standards established by the Kimberley Process. This international system polices the trade of diamonds to ensure they are from sources free of conflict. Read more about Charisma Loyal's policy on conflict diamonds and our steps to ensure our diamonds are from conflict open sources.

Privacy Policy

Please refer to our Privacy Policy for how Charisma Loyal collects, uses, and personally identifiable information from its customers.

Legal notices

Under no circumstances shall Charisma Loyal be liable for any indirect. Special, incidental, consequential damages of any kind, regardless of the form of action, whether in contract, tort (including negligence), strict product liability, or otherwise, even if we have been advised of such damages. If you have any questions, please do not hesitate to contact one of our diamond and jewelry experts at service@charismaloyal.com or dial 0049 ...

Applicable Law and Venue

The Federal Republic of Germany's law to exclude the UN sales law applies to contracts between the customer and us. The statutory provisions for restricting the choice of law and the applicability of mandatory requirements, particularly in the state where the customer has his habitual residence, remain unaffected.

Suppose the customer is a businessman, a legal entity under public law, or a special fund. In that case, the place of jurisdiction for all disputes arising from contractual relationships between the customer and the provider is the provider's registered office

Even if individual points are legally ineffective, the contract remains binding in its remaining parts. In place of the weak points, the statutory provisions apply if they exist. Third-party content

Charisma Loyal may provide links to third parties' web pages and content ("Third Party Content") as a service to those interested in this information. Charisma Loyal does not monitor or control any third-party content or third-party websites. Charisma Loyal does not endorse any third-party content and cannot guarantee its accuracy or completeness. Charisma Loyal does not represent or warrant the accuracy of any information contained therein and undertakes no responsibility to update or review any third-party content. Users use these links and the third-party content at their own risk.


You acknowledge and agree that any materials, including. But not limited to questions, comments, suggestions, ideas, plans, notes, drawings, original or creative materials, or other information regarding this Site, Charisma Loyal. Our products or services provided by you to Charisma Loyal are non-confidential. They shall become the sole property of Charisma Loyal and will own exclusive rights, including all intellectual property rights, and will be entitled to the unrestricted use and dissemination of these materials for any purpose, commercial or otherwise, without acknowledgment compensation to you. You grant Charisma Loyal and its affiliates and sublicensees the right to use the name you submit to connect with such content if they choose.

You represent and warrant that:
  1. You own, control all of the rights to the content you submit, or otherwise have the right to submit such content to this Site
  2. The content is accurate and not misleading.
  3. Use and posting the content you supply will not violate any rights or cause injury to any person or entity.
Product Reviews and User Content

Our website includes a product review feature. Includes or may have in the future discussion forums, user-generated content, or other areas or services in which you or third parties create, post, or store any content, messages, materials, or other items on our website ('Interactive Areas'). You are solely responsible for using such interactive areas and using them at your own risk. By using any Interactive Areas, you agree not to post, upload to, transmit, distribute, store, create, or otherwise publish through our website any of the following:

  1. Any message, data, information, text, music, sound, photos, video, graphics, code, or other material ('User Content) that is unlawful, libelous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory, fraudulent or otherwise objectionable;
  2. User Content that would constitute, encourage or provide instructions for a criminal offense, violate the rights of any party, or that would otherwise create liability or violate any local, state, national or international law, including, without limitation, the regulations of the US Securities and Exchange Commission or any rules of a securities exchange such as the New York Stock Exchange, the American Stock Exchange or the NASDAQ;
  3. User Content may infringe any patent, trademark, trade secret, copyright, or another intellectual or proprietary right of any party. By posting any User Content, you represent and warrant that you have the lawful right to distribute and reproduce such User Content;
  4. User Content that impersonates any person or entity or otherwise misrepresents your affiliation with a person or entity;
  5. Unsolicited promotions, political campaigning, advertising, or solicitations;
  6. Private information of any third party, including, without limitation, addresses, phone numbers, email addresses, and credit card numbers;
  7. Viruses, corrupted data, or other harmful, disruptive, or destructive files; other
  8. In the sole judgment of Charisma Loyal, User Content is objectionable or restricts or inhibits any other person from using or enjoying the Interactive Areas or our website, or which may expose Charisma Loyal or its users to any harm or liability of any typ

Charisma Loyal takes no responsibility and assumes no liability for any User Content posted. Stored or uploaded by you or any third party, or for any loss or damage, nor is Charisma Loyal liable for any mistakes, defamation, slander, libel, omissions, falsehoods, obscenity, pornography, or profanity you may encounter. Charisma Loyal is not responsible for any statements, representations, or user content provided by its users in any public forum, the personal home page, or another interactive area. Your use of interactive areas is at your own risk as a provider of interactive services. Although Charisma Loyal has no obligation to screen, edit, or monitor any content posted in any Interactive Area. Charisma Loyal reserves the right and has absolute discretion to remove, screen, or edit any User Content posted or stored on our website and for any reason without notice. You are solely responsible for creating backup copies of and replacing any user content you post or keep on our website at your sole cost and expense. Any use of the Interactive Areas or other portions of our website in violation of the previous violates these Terms and Conditions and may result in, among other things, termination or suspension of your rights to use the Interactive Areas and/or our website. To cooperate with legitimate governmental requests. Subpoenas or court orders to protect Charisma Loyal's systems and customers or ensure Charisma Loyal's business and systems' integrity and operation. Charisma Loyal may access and disclose any necessary or appropriate information, including, without limitation, user profile information (i.e., name, email address, etc.), IP addressing and traffic information, usage history, and posted user content. Charisma Loyal's right to disclose any such information shall govern over any terms of Charisma Loyal's Privacy Policy.

If you post User Content to our website unless we indicate. Otherwise, you grant Charisma Loyal and its affiliates a nonexclusive. Royalty-free, perpetual, irrevocable, and fully sublicensable right to use. Reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display such user content throughout the world in any media. You grant Charisma Loyal and its affiliates and sublicensees the right to use the name you submit to connect with such content if they choose. You represent and warrant that:

You own and control all of the rights to the User Content you post or otherwise have the right to post such User Content to our Site.

  1. The user content is accurate and not misleading.
  2. 2. Use and posting the user content you supply do not violate these terms and conditions and will not violate any rights or cause injury to any person or entity.
SMS Terms and Conditions

By signing up for Charisma Loyal's Shipping Status Notifications text messages, You agree to receive periodic transactional text messages from Charisma Loyal. These messages are intended to update you about your order's status and be sent after purchasing when that order status has changed.

This is a standard rate SMS / MMS program, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

You may receive help or more information by texting HELP to the five-digit shortcode from which you received a message or by contacting Charisma Loyal's Customer Service at service@charismaloyal.com or 0049...

To opt out, text STOP to the five-digit shortcode from which you received a message. After opting out, you will receive a one-time confirmatory text message acknowledging that you have opted out of receiving further text messages

Terms and Conditions updated on December 15, 2020.